PLEASE BE AWARE THIS PAGE IS BEING UPDATED THIS MORNING (26/6/25) IF YOU EXPERIENCE ANY DIFFICULTIES ORDERING YOUR PRODUCTS PLEASE CONTACT THE SID TEAM

** PLEASE READ BEFORE PURCHASING **  

The layout of this page has been specifically designed to make the purchasing of additional documents and the certification of those additional document easier.  

Please note that you cannot order on behalf of anyone else and if you have recently completed your studies, please do not purchase additional copies as your original graduation documents will be sent to you. 

Following the conferment of your award, you can expect to receive an email from our Graduation Team providing details on the posting of your award documents. Kindly keep an eye on your inbox for this communication and adhere to the instructions outlined. 

It is important to note that requesting hardcopies of your documents via this route does not expedite the processing and dispatch of your free copy. Our processing timeframe for purchased documents aligns with that of the Graduation Team, delivery of purchased copies is not quicker than that of the free copy. 

If you graduated after 2020 you may be entitled to free digital documents. Please see the webpage https://www.exeter.ac.uk/alumnisupporters/contactus/transcripts/ for more information. 

Delivery 

Our turnaround time for processing these orders varies depending on the time of the year and the age of the record from which a certificate and/or transcript is produced. Typically, we aim to process certificates and transcript within 10 working days of receiving an order. Orders for records which date from before the year 2000 may take longer for us to process. Please contact us if your order is urgent but note that we may not be able to expedite your order. 

Ensure you select a delivery option as part of your order. 3 delivery options are available (Standard Postage (Royal Mail), DHL Courier UK Address, DHL Courier International Address), please note you only have to buy one delivery option for your whole order on this page. If you do not select a delivery option, your order will be sent via standard postage.  

Documents sent using standard Royal Mail do not come with a tracking number and delivery can take up to 2 weeks for UK delivery and up to 6 weeks for international delivery. 

Courier delivery is recommended for addresses outside of the UK. Replacements for lost mail not using the courier service may be chargeable as once posted they are untracked. 

Certification  

Important: please note that we cannot email uncertified copies of your transcripts and/or certificates. If you have your original documents and would like a certified copy to be emailed/posted to you or a third party, you will be required to place a separate order for this service here: Certified Copy Of Transcript Or Certificate You Provide | Exeter University. This page is for if you no longer have your original hardcopies and need to buy additional copies which you would also like officially certified. If you add on the certified copy option to your document order, we will send certified copies via email of each document that you purchase in the same order. You can provide up to 5 email addresses per order. A hard copy of the certified scan will also be included in the post to the same delivery address as your official documents.  

Queries 

If you have a query about your order, we please call UK: 0300 555 0444 / International: + 44 (0) 1392 724724. 

Please note, as documents are personalised, amendments and refunds are not possible once your order has been processed (see terms and conditions 4.3 for details). 

Current students can log an enquiry in the SID Online portal under the category “transcripts and certificates.” 

Alumni who no longer have an Exeter account can email onlinestoreSID@exeter.ac.uk  if you have already placed an order please quote your EXE order number in all correspondence.