Transcripts for graduates who graduated during or after 2000.
Detailed Description
If you have recently completed your studies please do not purchase additional copies as these will not be processed or arrive any sooner than your original graduation documents. Thank you for your patience.
*** Important *** Please note that you cannot order on behalf of anyone else.
This product is designed specifically for the acquisition of additional copies of certificates or transcripts. If you have not yet been conferred an award or have received it within the past two weeks, we kindly request that you refrain from purchasing additional copies of your certificate or transcript.
Following the conferment of your award, you can expect to receive an email from our Graduation Team providing details on the posting of your award documents. Kindly keep an eye on your inbox for this communication and adhere to the instructions outlined.
It is important to note that requesting hardcopies of your documents via this route does not expedite the processing and dispatch of your free copy. Our processing timeframe for purchased documents aligns with that of the Graduation Team, delivery of purchased copies is not quicker than that of the free copy. Purchased documents will not be available before original copies have been printed- If your originals have not yet been printed, we will refund this order."
If you graduated after 2020 you may be entitled to free digital documents. Please see the webpage https://www.exeter.ac.uk/alumnisupporters/contactus/transcripts/ for more information.
Delivery
Important: please note that we cannot email uncertified copies of your transcripts and/or certificates. If you would like a certified copy to be emailed/posted to you or a third party, you will be required to place a separate order for this service here: https://store.exeter.ac.uk/product-catalogue/transcripts-and-certificates/certified-copies and provide us with clear scans of your original award documents. If you no longer have your original hardcopies and would like a certified copy, you will also be required to purchase new hard copies as well as certified copies.
Our turnaround time for processing these orders varies depending on the time of the year and the age of the record from which a certificate and/or transcript is produced. Typically, we aim to process certificates and transcript within 10 working days of receiving an order. Orders for records which date from before the year 2000 may take longer for us to process. Please contact us if your order is urgent but note that we may not be able to expedite your order.
Your documents will be posted by Standard Royal Mail. Documents sent using standard Royal Mail do not come with a tracking number and delivery can take up to 2 weeks for UK delivery and up to 6 weeks for international delivery.
Courier delivery is recommended for addresses outside of the UK. Replacements for lost mail not using the courier service may be chargeable as once posted they are untracked.
Courier Delivery can be purchased separately for additional cost here https://store.exeter.ac.uk/product-catalogue/transcripts-and-certificates/courier-delivery please provide the EXE order number for your document order when completing the purchase information.
Queries
If you have a query about your order we please call UK: 0300 555 0444 / International: + 44 (0) 1392 724724.
Please note, as documents are personalised, amendments and refunds are not possible once your order has been processed (see terms and conditions 4.3 for details).
Current students can log an enquiry in the SID Online portal under the category “transcripts and certificates.”
Alumni who no longer have an Exeter account can email onlinestoreSID@exeter.ac.uk if you have already placed an order please quote your EXE order number in all correspondence
